Heights Autohaus Warranty and Consumer Information Manual
What is Covered ?
24 months / 24,000 miles Limited Warranty
Welcome From Heights Autohaus European Automotive Service Center
The latest engineered parts and labor techniques have been applied as we perform our repairs on your vehicle. All the parts we use meet or exceed the manufactures specifications and are often genuine parts engineered by the manufacturer themselves. Our technicians are highly trained and have the latest computers, tools and equipment at their disposal. It is our hopes that you’ll notice how satisfying it feels to have your vehicle repaired, warrantied and functioning the way it was intentionally designed after your repairs; a feeling you’ll appreciate for as long as you continue to use Heights Autohaus. You’ll also be pleased by how strongly we stand behind every repair . Heights Autohaus provides a 24 month/24,000 Mile Limited Warranty described in this manual and is one of the finest available.
This warranty and consumer manual details the warranties provided by Heights Autohaus. You should consult this manual and your Owner’s Manual to ascertain the maintenance intervals you need to follow to maintain your warranty coverage.
In addition, Heights Autohaus will take care of your service needs by using the best parts for your vehicle to insure that the quality of the service we provide is the best around. These parts are covered by a “Replacement Parts and Accessories Limited Warranty”. Please see the contents of this manual for coverage terms.
At Heights Autohaus, it’s not enough to just repair vehicles. We’re committed to making sure you enjoy your vehicle for years to come.
Heights Autohaus is a Certified Bosch Service Center and we are committed to providing you with excellent customer service. Subject to the other terms and conditions of this limited warranty manual, Heights Autohaus warrants that it will arrange for a repair facility at locations of its choice to provide for the repair of your vehicle if it fails to function properly during normal use. Customers who have had repairs performed by Heights Autohaus must contact the service manager to coordinate all warranty issues. Failure to do so may result in prolonged repairs and/or no coverage. Service facilities authorized by Heights Autohaus will remedy such failures to function properly at Heights Autohaus expense, if you present your vehicle to such a service facility during its normal operating hours, provide sufficient information to permit a proper identification and diagnosis of the failure to function, and permit the facility adequate time to perform the necessary repair. As this obligation is subject to the terms, conditions and limitations of this manual, you should refer to the manual to understand which repairs and replacements are covered by this warranty. When a repair facility authorized by Heights Autohaus makes necessary repairs pursuant to the warranty, it may do so using parts that are new, repaired, remanufactured, reconditioned, or otherwise authorized by Heights Autohaus. These parts will be covered by the terms and conditions of the Replacement Parts and Accessories Limited Warranty. If a repair facility authorized by Heights Autohaus declines or fails to carry out a proper repair or replacement covered by this limited warranty without charge to you, Heights Autohaus will (a) determine if the repair or replacement requested by you is covered by this 24 months/24,000 miles Limited Warranty and, if so, (b) obtain cooperation from a repair facility authorized by Heights Autohaus to conduct such repair or replacement without charge to you. However, Heights Autohaus obligation to do (a) and (b) requires you to contact Heights Autohaus European Service Center in Houston Texas and provide all materials needed by them to carry out those obligations to you. Heights Autohaus can be contacted at the address or phone number provided in the Heights Autohaus Satisfaction and Assistance Section of this manual, or can also be found at the Heights Autohaus website at http://www.heightsautohaus.com.
Parts replaced under any warranties in the Manual become the property of Heights Autohaus.
1. The Warranty Period
For the purpose of all warranties contained in this Manual, the warranty period begins on the Date of First Service. “Date of First Service” means the first date the vehicle is delivered to the person who authorized and/or paid for the services rendered, is placed into service for use after the vehicle is repaired, whichever is earliest. Moreover, whenever this manual refers to a warranty period of months/miles, it means whichever comes first. Any remaining portion of any warranty is NOT fully transferable to subsequent owners.
2. Warranty Coverage
Except as limited or excluded below, all labor performed and components installed by Heights Autohaus are covered for 24 months/24,000 miles from the Date of First Service, whichever comes first (Basic Limited Warranty Coverage). This Warranty does not cover wear and maintenance items, or those items excluded elsewhere in the Manual. See “Exceptions” and “What is Not Covered.”
Basic Warranty Coverage
Power Train Coverage
For Original Owners (defined below), the Power Train Limited Warranty begins after all repairs have been completed and on the Date of First Service (described earlier), and will continue to cover the following components up to 24 months or 24,000 miles from the Date of First Service, whichever comes first. Only parts and labor are covered for the repairs specified on the invoice. Heights Autohaus is not responsible for parts attached-to or part-of the repaired areas, e.g., engine block, transmission case, differential, etc., unless those parts were replaced as part of the repair. It does not cover normal wear and tear, maintenance, or those items excluded elsewhere in this manual. See “Exceptions” and “What is Not Covered.”
The items covered by the Power Train Limited Warranty include:
- In the Engine: Cylinder block, cylinder head and all internal parts, timing gear, seals and gaskets, valve cover, flywheel, oil pump, water pump and turbo charger.
- In the Transaxle: Transmission case and all internal parts, torque converter, drive shafts, universal joints, front hubs, bearings, seals and gaskets.
- In the Axles: Axle shafts and C-V joints (couplings), seals, hub and wheel bearings.
- In the Transmission: Transmission case, transfer case, torque converter and all internal parts, seals, and gaskets.
- In the Differentials: Front and rear differential assemblies, cases, all internal parts, seals and gaskets.
- In the Propeller Shafts: Drive shafts, universal joints.
An Original Owner is defined as the person who authorized and/or paid for the services rendered by Heights Autohaus on its Date of First Service regardless of who the titled vehicle owner may be. The Power Train Limited Warranty is NOT transferable to subsequent owners.
The 24 month/24,000 mile Power Train Limited Warranty also excludes all coverage for any vehicle that has been placed into any form of commercial service, including but not limited to taxi, route delivery, livery service, or rental.
Vehicles Placed in Commercial Service
Service Adjustments are covered for the first 6 months/6,000 miles after the specified repair on the invoice is completed. Service adjustments means minor repairs not usually associated with the replacement of parts, such as wheel balance and alignment, freeplay or tension adjustments of cables, belts, levers and pedals, engine adjustments (idle speed, etc.), body parts and fittings.
The items specified below are covered for periods different from the basic coverage.
Air conditioner refrigerant charge is covered for the first 12 months of the warranty period regardless of mileage. Refrigerant charge is covered only when replenished as part of a warranty repair.
Air Conditioner Refrigerant Charge
Audio / Entertainment System
An original equipment radio, compact disk player, OE DVD / RSE (Rear Seat Entertainment System) or navigation system installed by Heights Autohaus is covered for 12 months/12,000 miles on its Date of First Service.
The original equipment type battery is covered by a limited warranty for a period up to 36 months depending on the manufactures warranty policy , regardless of mileage. Batteries are covered solely on the manufacturers warranty policies. During the warranty period, a defective battery will be replaced at no cost to you. Heights Autohaus will cover diagnostic, installation and replacement battery costs. Heights Autohaus will not reimburse you for any portion of the cost of a battery not installed by our repair facility.
Brake and Clutch Linings
Brake linings, including pads and shoes, and clutch linings are warranted for 12 months/12,000 miles, whichever comes first, if they fail to function properly during normal use. Brake linings are designed to wear out as part of the process of stopping your vehicle safely and consistently while providing reasonable levels of noise and vibration during normal use. Brake or clutch linings function properly during normal use even if they need replacement in less than the full warranty period. Rather, most replacements at lower mileage are required by driver usage habits which can cause high rates of wear. In addition, brake lining wear is substantially increased by environmental conditions such as exposure to road salt or due to regular driving in stop and go rush hour traffic. The more wear factors which are present, the more rapid the wear. Resulting repairs and replacements of linings are not covered by your warranty.
Liability under this warranty is limited solely to the repair or replacement of parts installed by Heights Autohaus if they fail to function properly during normal use. Such repair or replacement shall be carried out by Heights Autohaus or a repair facility authorized by Heights Autohaus at its place of business. This warranty does not include any other expense, including but not limited to those for any replacement transportation (e.g. car rental) or for the loss of use of your vehicle.
What is Not Covered
The following items are not covered:
Damage due to Factors Beyond Heights Autohaus Control.
Examples of these factors include, but are not limited to:
Misuse of your vehicle such as driving over curbs, or other hazardous objects or road structures or into roadway maintenance or construction areas, overloading the vehicle, racing or engaging in activities or uses not described in your owner’s manual or in vehicles product literature.
Accidents and incidents that damage your vehicle including but not limited to collision, fire, theft, riot.
Alteration, modification, tampering, rewiring.
Damage or corrosion from the environment such as acid rain, airborne fallout (chemicals, tree sap, etc.), road salt, hail, wind storm, lightning, floods and acts of God. This limitation also includes damage to vehicle assemblies such as brakes and suspension.
Changes to vehicle appearance caused by normal use and exposure, corrosion to underlying metal when paint integrity is not consistently maintained.
Consumer induced damage caused by fluid spills, burns in carpet, seats, trim or other damage that is not considered a defect in material or workmanship.
Window glass that is broken, chipped, scratched or damage from outside influence is not considered a defect in material or workmanship
Paint or vehicle finish damage caused by applying chemicals to the paint surface
Damage caused by installing incorrect tires (size etc)
Damage caused by the installation of any part that is not equal to the OE part in quality of material or workmanship
Damage due to Lack of Maintenance or the Use of Wrong Fuel, Oil or Lubricants.
Improper maintenance or the use of other than the specified fuel, oil or lubricants recommended in your Owner’s Manual. It is your obligation to ensure that you obtain all fuels, oils and lubricants from reliable vendors using quality products which meet the specifications identified in your Owner’s Manual. In the event that problems result to your vehicle due to service from vendors who use reduced quality products, your vehicle warranties will not provide coverage.
Damaged brake rotors and drums resulting from failing to replace brake pads and/or shoes before they have worn sufficiently to damage such rotors and drums. It is your obligation to ensure adequate inspections to prevent rotor and drum damage due to pad/shoe wear
Heights Autohaus Design Choices
The choices made in selecting parts for your vehicle, including the materials chosen for parts and components.
Note: A material is not defective or underperforming under your warranty because a better, stronger, more durable or more suitable material could have been used.
Note: All part dimensions and measurements are made solely at the discretion of the manufacturer and are not warranted to be suitable for you or anyone else who uses your vehicle.
Replacement or repair of parts intended to wear including the friction wear parts of the brakes, including brake pads and shoes, spark plugs, belts, clutch linings, filters, wiper blades, bulbs, fuses, and other wear and consumable items after the 24 month/24,000 mile warranty has expired.
Normal maintenance services such as: cleaning and polishing, minor adjustments, lubrication, oil/fluid changes, filters, anti- freeze coolant replenishment, wheel alignment and tire rotation unless such services are performed as part of a covered warrantable repair.
Normal maintenance items including but not limited to spark plugs, engine belts, filters, wiper blades, and bulbs are not warranted. However, as a matter of policy, Heights Autohaus will repair or replace such maintenance items of the vehicle during the vehicle’s initial warranty period, but only up to 12 months/12,000 miles, whichever comes first.
Maintenance services described as “Scheduled Maintenance Services”, “Owner Maintenance Services” or “Appearance Care” in your Manufactures Owner’s Manual.
Any repair of a vehicle on which the odometer has been altered or on which the actual mileage cannot be reasonably determined.
Extra Expenses and Damages
Any economic loss or other incidental, special, consequential, or exemplary damages. This includes, without limitation, payment for loss of use of the vehicle, lodging, car rentals, travel costs, loss of pay and any other expenses or damages.
Tires are warranted by the tire manufacturers and not by Heights Autohaus. In the event that you need assistance, please contact Heights Autohaus or refer to the tire warranty information provided by Heights Autohaus for details.
Salvage or Total-Loss Vehicles
Any vehicle that has ever been or should have been issued a “salvage” title or similar “branded” title under any state’s law; or has been declared a “total loss” or equivalent by a financial institution or insurance company.
Your Responsibilities in Order to Maintain Your Warranties
You are responsible for properly operating and maintaining your vehicle in accordance with the instructions described in your Owner’s Manual. If your vehicle is used under severe driving conditions, you must follow the maintenance requirements described in your Owner’s Manual for severe driving conditions in order to maintain your warranties.
You are required to retain maintenance records since it may be necessary in some instances for you to prove that the required maintenance has been performed. Keep all receipts and make them available in case questions rise about the services requested and provided.
The warranty policy for Heights Autohaus is still being edited. We are sorry for the inconvenience. For further information on terms and conditions please contact Heights Autohaus at (832) 426-4086
THE DURATION OF ALL IMPLIED WARRANTIES, IF ANY, INCLUDING BUT NOT LIMITED TO THE WARRANTIES OF MERCHANTABILITY AND FITNESS, ARE LIMITED RESPECTIVELY TO THE DURATION OF THESE EXPRESS WARRANTIES.
THESE WARRANTIES ARE GIVEN IN LIEU OF ALL OTHER EXPRESSED WARRANTIES (EXCEPT ANY SET FORTH SEPARATELY IN THIS MANUAL) ON THE PART OF HEIGHTS AUTOHAUS. NO DEALER, INDEPENDENT REPAIR FACILITY OR ANY AGENT OR EMPLOYEE THEREOF, OR ANY OTHER PERSON, IS AUTHORIZED TO EXTEND OR ENLARGE THESE WARRANTIES. HEIGHTS AUTOHAUS SHALL NOT BE LIABLE FOR ANY ECONOMIC LOSS, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR EXEMPLARY DAMAGES, OR ANY SERVICE NOT EXPRESSLY PROVIDED FOR HEREIN.